What if I missed my delivery?įor your safety and security, large items scheduled for delivery will not be left unattended. If you’ve pre-ordered a product, we’ll ship it as soon as possible after its final release date, which may be different from the initial date advertised. Release dates for products can sometimes change without notice or liability. You can find seller shipping policies on the product page. Marketplace ordersĮvery Marketplace seller has different shipping timelines. Scheduled delivery items will not be left unattended. Please note: A signature is required for all large item scheduled deliveries.
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If your answers meet our safety standards, our agent can proceed with in-home delivery. If you would like your item delivered in-home, you’ll have to answer a few simple screening questions when our agent arrives at your residence. Our in-home delivery services are once again available for much of Canada. Simply check back later for the most accurate delivery information. If your tracking information is taking a while to update, know this is normal. Tracking and delivery information is provided by our shipping carrier and our customer experience team has access to the same tracking information that you do. Can you tell me when to expect my delivery? My tracking information hasn’t been updated. If you’ve already placed an order, follow these easy steps and track your order. We use different shipping companies, depending on the size of your item, your location, and the seller. Our goal is to get your items to you quickly. If your order is being shipped with E24 Solutions, you'll find specific details here > How long does shipping take? If your order is being shipped with TForce Distribution, you might find a better answer here >